Frequently Asked Questions
Chown offers a discount to the trade (architect, interior designer, and builder). We ask that your trade contact present their resale tax ID number before the completion of an order to receive their discount.
The majority of our products are assembled and shipped from manufacturers all over the world. However, we do carry a number of items in stock in all of our product categories.
Lead times will vary depending on the manufacturer and product type. Several of our manufacturers keep items in stock to ship quickly, but most will take 2-3 weeks to process. Some manufacturers products are made-to-order and can take 6-12 weeks. Please let your sales person know your timeframe during the selection process to ensure we meet your delivery expectations.
We recommend having one of our Regional Sales Representatives do a walk-through of your project before placing an order. Hardware orders can be very technical and we like to confirm counts, locations, and specifications to ensure there are no surprises.
No. You do not need an appointment to find assistance from one of our associates. However, we do recommend you make an appointment if possible to ensure the best quality service and to guarantee that our customer’s needs will be met.